Audio: responding to customer complaints

B1, B2, C1

This activity from the BBC Learning English site teaches you some expressions for dealing with complaints from customers. Activity time: 15 to 45 minutes

Task: The activity has four steps:
  • "Think".....about what language you know already and see some typical phrases.
  • "Listen".....to the two conversations and note what phrases you hear.
  • "Check understanding": read the  transcript and listen again
  • "Practise"....with a quiz

Go to the activity here.

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