Video: Business emails - making a request

B1, B2, C1

In this Youtube video posted by BusinessEnglishPod, you will look at a business email from a customer to a supplier which contains a number of mistakes. Step by step, you will discover how to
  • correct the language errors
  • change the organisation for more clarity
  • improve the style.
Video time: 9 minutes. Activity time: 30 mins - 1 hour.

Task: 1 Look at the original email on this page. Can you see any language mistakes? Is it clear? How could you change the style or organisation?
2 Watch the video and listen to the commentary. 
3 Re-write the original email including all the changes suggested in the video. Watch the video again to check your answers.

Go to the video here .
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